Comprehensive Admin Portal & Mobile App Solution
For a Germany-Based Security and Detective Services Company
Client Overview
The client is a reputed security and detective service provider in Germany, offering services ranging from on-site security personnel to undercover operations, surveillance, background checks, and corporate investigations. With a large team of field agents and guards operating on hourly duty models, they sought a digital solution to streamline operations, monitor workforce activities, and deliver transparency and real-time updates to clients.
Project Objectives
Build a centralized Admin Portal to manage:
- Hourly duties (guards & detectives)
- Attendance with geolocation
- Worker payments
- Invoice generation for clients.
Develop two dedicated mobile apps:
- Worker App (Security & Detective Staff)
- Client App (For companies & individuals using services)
- Real-time performance analytics
Impact
- 40% improvement in shift coverage and duty fulfillment.
- Full visibility into operations with live analytics dashboards.
- Improved billing cycle by auto-invoice generation and reminders.
- Enhanced client satisfaction with transparent tracking.
- Increased efficiency of detective task reporting and coordination.
Core Features Implemented
Admin Portal (Web-Based)
- Dashboard Overview: Real-time summary of ongoing operations, attendance logs, earnings, and alerts.
- Duty Scheduling & Dispatch: Hourly shift planning and task assignment with drag-and-drop rescheduling.
- Attendance & Field Tracking: Geo-tagged mobile check-in/out and location logs.
- Worker Management: Profiles, documents, rate per hour, and role management.
- Client & Case Management: Client records, case files, and secure file sharing.
- Payments & Invoicing: Auto-calculation, invoice generation, and export options.
- Advanced Analytics: Trends, efficiency stats, revenue vs payout, and resolution metrics.
Worker Mobile App (Android & iOS)
- Login with Role: Security Guard or Detective.
- Shift/Case Alerts: Notifications for upcoming duty or case.
- Clock In/Out: With geotagging and optional photo.
- Case Updates: Report progress, upload media/documents.
- View Payments: Monthly hours/cases and earnings.
- Document Updates: Upload certifications or documents.
- Incident Reporting: Quick incident log feature.
Client Mobile App (Android & iOS)
- Real-Time Tracker: View assigned guards, duty reports, and case progress.
- Invoices: Download/view and pay invoices.
- Service Requests: Request services instantly.
- Case Files: Secure access to investigation progress.
- Ratings & Feedback: Evaluate staff performance.
Technology Stack
- Frontend (Admin Panel): ReactJS or VueJS
- Backend: Laravel + MySQL
- Mobile Apps: Flutter (Single Codebase for Android/iOS)
- Authentication: JWT with Role-Based Access
- Hosting: Hetzner Cloud (GDPR compliant)
- Security: Encrypted API communication, SSL, GDPR standards
Challenges & Solutions
Challenge
- Managing two different roles (guards & detectives)
- Detective case privacy
- Payment complexity
- Multilingual needs
- Real-time oversight
Solution
- Dual role support with custom permissions
- End-to-end encrypted case logs, limited role access
- Custom payment module based on hourly shift or task-based billing
- App & portal available in English and German
- Admin analytics with live field logs and alerts
Conclusion
This solution empowered the client to operate with precision and transparency. By digitizing workforce management, case tracking, and client communications, the platform provided a solid foundation for scalable and secure growth. Both admin and clients now enjoy real-time access to critical insights, while workers can manage duties and cases efficiently through a single app.
